Shipping policy
At Whimsington, we are committed to ensuring that your orders are delivered promptly and efficiently. Please review our shipping policy below for information on how we handle shipping and delivery.
Shipping Methods
We typically select the most cost-effective shipping method available to deliver your package safely and promptly. If you have a preferred carrier or specific shipping instructions, please contact us through our contact form, and we will do our best to accommodate your request.
Shipping Locations
Currently, we offer shipping only to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time.
Order Processing Time
- Standard Processing: Orders are generally processed and shipped within 24 hours of receipt, excluding weekends and holidays.
- Expedited Shipping: For expedited shipping options, please allow 3-4 business days from the date of your order for delivery.
- Standard Shipping: For ground shipping, please allow 5-7 business days from the date of your order for delivery.
Shipping Fees
Shipping costs are calculated at checkout based on the weight of the items. We strive to keep shipping charges as low as possible, but please note that we do not offer free shipping promotions at this time.
Damaged Items
We take great care in packaging your orders to ensure they arrive in perfect condition. However, if your package arrives damaged, please follow these steps:
- Photograph the Damage: Take clear pictures of the damaged item(s) and the outer packaging.
- Contact Us: Email the photos along with your order number through our contact form.
- Resolution Process: We will work with you to file a claim with the carrier and arrange for a replacement or refund as appropriate.
Missing Packages
If your package does not arrive within 7 business days after the expected delivery date, please notify us within 30 days from the date of purchase. We are committed to ensuring your order reaches you safely and will assist in tracking down your package.
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If Tracking Shows Delivered but You Haven't Received It:
- Verify the Shipping Address: Ensure that the address provided in your order confirmation is correct.
- Check with Neighbors: Sometimes carriers leave packages with neighbors or building management.
- Contact the Carrier: Since these instances are not covered by our insurance, you will need to follow up directly with the carrier for further assistance.
Additional Information
- Order Confirmation: You will receive an email confirmation with tracking information once your order has shipped.
- Special Requests: For any special shipping requests or questions, please reach out to us through our contact form.
- Holidays and Weekends: Please note that orders are processed and shipped during regular business hours, excluding weekends and federal holidays.
We appreciate your understanding and cooperation. Our goal is to provide you with exceptional service and ensure your shopping experience with Whimsington is delightful from start to finish.
For any further inquiries or assistance, please do not hesitate to contact us through our contact form.